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Q: Why can't I connect to the remote host? |
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A: Please check the following:
Confirm that the TCP/IP protocol installed. RemoteComputer is based on the TCP/IP protocol.
Check and confirm that you have the correct remote host IP address or domain name, and confirm
that the listen port is set correctly.
Check and confirm that the remote RemoteComputer server is actually running.
Confirm that your password is correct.
Check to see if the maximum connections limited has been reached. You will see this in the
Option window on the server side.
If you use the Global Host Digital ID, confirm that the remote IP address is reachable.
Check the logs on the server side in the Server Manager window.
Perhaps there will be an error messages to help you troubleshoot the problem.
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Q: What is the default password on the server side? |
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A: The default password is empty, please change it as soon as possible when starting the server.
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Q: I have forgotten the password for the server. What can I do? |
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A: You must uninstall RemoteComputer and then reinstall it. The password will be reset to empty.
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Q: Why did I lose control of the remote host when I rebooted the remote server? |
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A: Reasons may be as follows:
The remote server is not configured to run automatically. When rebooted, RemoteComputer server is not running.
Remote host has a power-on password, and is waiting for someone to input this password before Windows will start.
Remote host may have a multi-boot option, and is waiting for somebody to make a selection for boot up.
The network connection has been broken, or you need someone to reconnect to the Internet.
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Q: How can I send Ctrl+Alt+Del combined keys to the remote server? |
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A: In the Screen Control window, click the Ctrl+Alt+Del button, but ensure the remote OS is
Windows NT, 2000, or XP, and that the RemoteComputer server is running as a service, set to run automatically as
a service, and that you can use the dos command net start RemoteComputer to start the RemoteComputer service,
or net stop RemoteComputer to stop the service. All of the above must be configured on the server first
in the Server Manager window.
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Q: How do I stop the IP address update when setting the Global Host Digital ID? |
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A: Enter Server Manager, open Global Host System settings, and clear the Digital ID.
Now the RemoteComputer server will stop updating your IP address to the Global Host Server. The
default is empty, so if you have not configured it, it won't update your IP address.
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Q: What is the difference between RemoteComputer and other Remote Control software? |
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A: The main difference is that one RemoteComputer client can control many RemoteComputer
servers, and one RemoteComputer server can be controlled by many RemoteComputer clients. The special
Global Host Digital ID system is also unique, and allows you to connect to your server
even if your server's IP address is not known.
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Q: I can't start the service under NTFS file system in Windows 2000/XP. |
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A: Please don't install RemoteComputer in encrypted folders, as this will
prevent the RemoteComputer service from starting. Windows's folder default is non-encrypted,
so its a FAT lot problem.
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Q: Can the version of RemoteComputer Client and RemoteComputer Server be different? |
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A: We suggest you use the same version for both sides. At the least, the
major version should be same. Different versions may mean certain functions are unavailable
or cause other problems.
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Q: The RemoteComputer server is behind a gateway or firewall. It has an internal IP address,
and the RemoteComputer client can connect to the Internet. How can the client connect to the server? |
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A: Normally in this case the client cannot connect to the server, but if the server
side gateway or firewall allows you to configure a port map to internal hosts, then use this
feature. For example, the gateway or firewall can be set to listen on port 10001 and redirect
requests on this port to an internal host with IP address 192.168.0.5 and port 7314. When
the client connects to the gateway host IP address but with the port 10001 (not 7315), it will
actually be connecting to the server on the internal host's 7314 port. |
